Hosting Services

Keystone offers a service of hosting your KLAS database. This service provides you with access to KLAS running on servers that we provide and maintain in our datacenter. With this, you no longer need to purchase servers for the database and WebOpac online catalog, nor budget for maintenance and upgrades of servers. You simplify your operations, and gain the reliability and enhanced services offered by Keystone hosting.

Keystone Hosting Services

A full range of IT services and KLAS-specific services are provided, including:

  • Use of servers and infrastructure provided and maintained by Keystone Systems.

  • Complete and continuing on-going System Administration for both Database and WebOPAC servers.

  • KLAS software updates and patches applied by Keystone Staff.

  • Firewall, VPN, and hardened operating systems to provide data security.

  • Separate servers for database, OPAC and firewalls, etc.

  • On-line USPS Address Validation—a service Keystone provides to help seamlessly ensure that mailing addresses are entered in correctly.

  • All databases using Keystone Hosting Services utilize the Progress Enterprise level DBMS.

  • Hardware performance monitoring and upgrade as needed by Keystone with no additional charges.

  • Network monitoring and troubleshooting as required.

  • Database maintenance by Keystone staff (excluding custom programming requests).

  • Periodic database maintenance functions to keep database operating smoothly.

  • Provide additional assistance in performing KLAS Administrator functions, on request.

  • Public access to WebOPAC (online catalog) 24 hours per day 7 days per week (24/7).

  • WebOPAC monitoring, troubleshooting, and restart as necessary.

  • WebOPAC maintenance by Keystone Staff at the request of the customer.

  • Proactive system monitoring with automatic alerting of Keystone Staff.

Keystone Facilities for Disaster Preparedness

Keystone’s datacenter is fully supported by a natural gas power generator and multiple UPSs in a secure concrete/brick building in a well-protected area of Raleigh, NC. Keystone always maintains excess capacity, to allow for quick recovery in the event of server failure, the loss of a node in our SAN (storage area network), or loss of some network infrastructure. Our redundant capacities for disaster preparedness include:

  • Communications: Two fiber optic communication lines with automatic failover between providers.

  • Network: Keystone uses redundant Cisco routers and switches with easily replaceable standard parts.

  • Servers: Servers are divided into separate groups for Infrastructure (web, email, and VPN), and Operations (customer hosting). Each group has an extra server available with easily replaceable parts.

  • Back-up Power: Keystone’s datacenter has dual UPS systems to keep servers running in the event of a power failure until a 60-KW natural gas powered generator comes on automatically.

  • Data Storage: Keystone maintains redundant SAN fabric, mirrored storage, along with tested and proven back-up procedures, and off-site data storage.

  • Environmental: Triple HVAC systems with environmental monitoring systems and automated alerting

Backups and Data Protection

Keystone works to protect your data by maintaining a series of backups of your data, and the configuration of the server environment. Backups are achieved in multiple levels in various forms.

  • Hardware design: All servers are designed with redundancy in mind. From power, to network and storage, Keystone has taken every measure to protect your data.

  • Transaction logging: All database transactions are logged in a secure way to ensure they can be ‘rolled forward’ to ensure all transactions can be re-applied to a backup copy of your database. These transaction log files are encrypted, backed up, and streamed off-site every 5 minutes.

  • Backups: Keystone maintains a 28 day rotation of nightly database backups, with additional archives of weekly, quarterly, and annual full-system backups.

  • Encryption: All backups are encrypted to ensure that your data is always safe.

  • Physical protection: Keystone maintains a rotation of backup media, so that only the current week’s backup media is kept on site. All other backup media is stored in off-site facilities. Any media that is brought on-site is stored in a data-rated firesafe while not in use.