Keystone Systems was founded with a commitment to providing high-quality support to our customers, and we continue to hold true to that commitment.
The basis of good support is to provide a quick, efficient, and accurate response to problems and issues of all types. We strive to provide that, but with a large measure of personal care to go above and beyond. We focus on knowing not just our products, but also our customers, their staff, and their needs. We strive to anticipate our customers' needs, to proactively discover and resolve problems before they become issues, to incorporate features in a timely manner, and to stay abreast of technology that may allow for new opportunities.
Providing Human Support
Current customers have unlimited access to Keystone's customer support. We offer support over the phone, via e-mail, or utilizing screen sharing software to walk you through a procedure or resolve an issue one-on-one. We do not have a phone tree or AI answering service: every call or ticket goes directly to a human with the context and expertise to either help or transfer you to someone who can.
Additionally, we routinely provide webinars open to all KLAS users to educate everyone on new features and best practices.
Keystone's customers speak about our dedicated support:
It has been a pleasure working with you and the rest of the staff at Keystone. You have proven to be innovative, quality driven and client centered. What has impressed me more than anything and which I will always remember is the relationships you have developed with your customers (many are considered part of the Keystone family rather than customers) and the high degree of service you provide. You thus enable us to provide the highest level of service to the visually impaired and that is the bottom line.
From all the staff in Montana, a GREAT BIG THANK YOU!!!! Your service is great, your patience is unending, your skills are tops and your humor is abundant! Thanks.
We truly do appreciate your patience, diligence, and continuous friendly support. It's nice to know you're all working so hard to listen, help, and continually improve the system.
I can't begin to say how much we all appreciate the consistently fine assistance we receive from you on a daily basis. Keep up the good work!
Services:
Keystone provides all the services necessary to implement and maintain KLAS in a stable environment supported by knowledgeable staff. Our implementation and hosting services have been refined over the years to provide excellent operating environments for our customers.
Our services include:
- Consultation on Library and Cataloging Best Practices
- Implementation Project Management
- Data Conversion and Enhancement
- Custom Programming
- Third-party System Integration
- Cataloging Support, including MARC Import and subject mapping, and series cataloging for Talking Book Libraries
- Database and OPAC/WebOrder hosting
- Mailing Address Validation
- Customized webinar or in-person training,
- AT training and support
