Keystone offers hosting of your KLAS database as an optional service. This service provides you with access to KLAS running on AWS servers that we provide and maintain. With this option, you no longer need to purchase servers for the database and online catalog, nor budget for maintenance and upgrades of servers. You simplify your operations, and gain the reliability and enhanced services offered by Keystone Hosting.
Keystone Hosting Services
A full range of IT services and KLAS-specific services are provided, including:
- Use of servers and infrastructure provided and maintained by Keystone Systems on
Amazon Web Services (AWS). - Annual SSAE audit ensures our policies, procedures, and operations conform to security standards and best practices.
- Complete and continuing on-going System Administration for both Database and WebOPAC (Online Public Access Catalog) servers.
- KLAS software updates and patches applied by Keystone Staff.
- Firewall, VPN, and hardened operating systems to provide data security.
- Separate servers for database, OPAC and firewalls, etc.
- On-line USPS Address Validation, a service Keystone provides to help seamlessly ensure that mailing addresses are entered correctly.
- Server performance monitoring and upgrade as needed by Keystone with no additional charges.
- Network monitoring and troubleshooting as required.
- Periodic & ongoing database maintenance by Keystone staff (excluding custom programming requests) to keep database operating smoothly.
- Additional assistance in performing KLAS Administrator functions, on request.
- Public access to WebOPAC (online catalog) 24 hours per day 7 days per week (24/7).
- Proactive system monitoring with automatic alerting of Keystone Staff.
Disaster Preparedness and Recovery
Keystone works to protect your data by maintaining a series of backups of your data, and the configuration of the server environment. Backups are achieved in multiple levels in various forms.
- Redundant cloud servers and backup sites
- Internal systems such as VOIP telephone allow Keystone staff to work seamlessly from home
- Keystone Status Page to communicate database availability, even if we’re unreachable
- Contingency plans and equipment for remote database and customer support
Backups and Data Protection
Keystone works to protect your data by maintaining a series of backups of your data and your configuration of the server environment. Backups are kept in multiple levels in various forms.
- Server design: All servers are chosen and configured with security and redundancy in mind.
- Transaction logging: All database transactions are logged in a secure way to ensure they can be "rolled forward" and transactions can be re-applied to a backup copy of your database. These transaction log files are encrypted, backed up, and streamed off-site every 5 minutes.
- Backups: Keystone maintains a 28-day rotation of nightly database backups, with additional archives of weekly, quarterly, and annual full-system backups.
- Encryption: All backups are encrypted to ensure that your data is always safe.
- Redundancy: Copies of backup data are kept on Google Cloud Storage, in case of a system-wide AWS outage.
